Hello All Ever had one of those nights where everything that could go wrong seems to do just that? Let me take you on a rollercoaster of candid chaos and unexpected brilliance, as I navigated my first night leading a shift in an unfamiliar center. Picture this: Stress levels through the roof, feeling like a fish out of water, and apologizing more times than I can count. My team's glances were a mix of skepticism and judgment, and I questioned every decision I made. Forgetfulness, clumsy mistakes, and endless apologies became the soundtrack of the night, and I found myself stumbling into the wee hours, going home much later than planned. The turning point came when I spilled my chaotic night to the senior who took over from me. His two cents were a revelation – insights, strategies, and a perspective that turned my canvas of confusion into a potential masterpiece. The consultant, in a one-on-one, shared even more wisdom on navigating the intricacies of a shift leader role. Feedback,...
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